Refund policy

NO REFUND / NO RETURN POLICY

Roll 2 Roll Prints

All sales are final. By placing an order with Roll 2 Roll Prints, you agree to the terms below.

1. ALL SALES ARE FINAL

We do not offer refunds, returns, exchanges, or cancellations under any circumstances once an order has been placed.

2. CUSTOMER-SUPPLIED ARTWORK – FINAL FILE POLICY

  • All orders are printed exactly as submitted.
  • Files are sent directly into production with little to no delay.
  • No changes, edits, corrections, or substitutions can be made after checkout.

You are solely responsible for:

  • Spelling, grammar, and content
  • Resolution and image quality
  • Color setup (RGB/CMYK shifts)
  • Sizing and scaling
  • Transparency, cut lines, and layout

3. NO RETURNS – CUSTOM PRODUCTION

Every order is:

  • Custom printed
  • Made-to-order
  • Based entirely on your uploaded artwork

Because of this, products have no resale value and cannot be returned for any reason.

4. COLOR & PRINT VARIATION DISCLAIMER

Due to differences in:

  • Screens vs. print output
  • Ink, material, and printer calibration

We do not guarantee exact color matching. Slight color variations are not considered defects and are not grounds for refunds or reprints.

5. NO ORDER MODIFICATIONS OR CANCELLATIONS

Once an order is placed:

  • It is immediately queued or sent to print
  • No cancellations, file swaps, or edits are permitted

6. CUSTOMER ERROR IS NOT ELIGIBLE FOR REPRINT

We are not responsible for issues resulting from:

  • Incorrect file uploads
  • Low-resolution images
  • Improper sizing
  • Design errors
  • Transparency or background issues

Orders printed as submitted are considered fulfilled correctly.

7. SHIPPING DISCLAIMER

We are not responsible for:

  • Carrier delays
  • Lost, stolen, or delayed packages once in transit

Shipping issues must be handled directly with the carrier.

8. LIMITED EXCEPTION – PRODUCTION DEFECTS ONLY

The only circumstance eligible for review is a verified production defect caused by us, such as:

  • Material failure
  • Print machine error (banding, severe ink failure)

To qualify:

  • You must notify us within 48 hours of delivery
  • Provide clear photos of the issue

If approved, we will reprint the order only.
No refunds will be issued.

9. AGREEMENT TO TERMS

By placing an order, you confirm that:

  • You have reviewed your artwork carefully
  • You understand we print exactly what is submitted
  • You accept that all sales are final with zero exceptions outside of verified production defects